Rollo prints by heating your label in very specific areas.
If your label is getting stuck (usually during printing something really dark, like a barcode or a thick straight line), this is most likely due to your print density being set too high for your label.
This causes the label to get too hot and get stuck to the print head. Various labels respond differently to the same level of heat.
To adjust the settings, please choose your printer:
Rollo X1040 Wireless Printer
Within your Rollo Printer Portal, you can set your "Darkness" and "Speed"
Please ensure you are on the same Wi-Fi network as Rollo, then open the Rollo App and visit
Menu > Settings > Default Rollo Printer > Settings
Once Rollo Printer Portal opens, click on "Printing Defaults"
Under Printing Defaults, you can manage the different settings to help improve the quality of your label
Please decrease the darkness to 26% or lower
Rollo X1038 USB Printer
Please set your print speed to "4" and density to "2" and try your print again. If your label is too light now, increase the density by 1.
Go to the Control Panel > Devices and Printers > Right click on Rollo > Printer Preferences > Settings Tab
Adjust Speed / Density and click on OK.
Access these settings directly from the print menu as shown below.