Please check the followings:

  1. The most common reason is that your labels are loaded in upside down. Please ensure your labels are properly loaded. The label that you peel off should be facing the ceiling when it comes out of Rollo. Please see the image below:
  2. Ensure your labels are "Direct Thermal" labels.
     
  3. Please press and hold the top circular button until your hear two beeps. Rollo will print a test page. If test print looks good, please try to print the label attached.