The most common reason for low-quality prints has to do with low-quality source file.

To test whether your Rollo printer is in good health, please print the Sample label

This label is provided at standard quality and should print clearly. 

If it seems like your original low-quality print was designed for 8.5 x 11 size, please check the Platform setup guides to see if you can change the label settings to be 4 x 6. 

Our recommendation is to use a commercial solution which will automatically download your orders from your online channels (eBay, Amazon, Etsy, etc.) and provide you with a simple button to print your 4 x 6 labels in high-quality.

If only parts of your label look faded, the reason could be one of the following: 

1) Label
The darkness of the label depends on the label manufacturer. High quality labels produce darker prints. 

2) Margins and page size
Please ensure the content is taking up the whole label. If there are extra borders, your design may be "shrunk" printed in smaller size resulting in faded content. 

If you are printing 4 x 6 labels, the sample 4 x 6 label should take up the full width and height of your label. 

3) Print density and speed

Within your Rollo printer preferences, you can set your "Density" and "Speed" 

By default, Rollo is set to print at its fastest. Slowing this speed will result in a higher resolution.

Note: Increasing the number for your density / darkness will result in a darker print. Setting the density too high will result in unwanted dark lines and/or label getting too hot and sticking mid-way to the printer head. Decreasing this number result in a lighter print. 

For Windows:

You may access these settings by going to your Control Panel -> Printers and Devices -> Right Click on Rollo -> Printer Preferences -> Settings

For Mac:

Look for drop down menu under "Printer Features".